The continuous use of eGovernment services is a de facto for its prosperity and success. A generalised sense of citizens' self-efficacy, expectations, and satisfaction offer opportunities for governments to further retain needed engagements. This study examines the factors influencing citizens' continuance use of eGovernment services. Through the integration of Social Cognitive Theory, Expectation Confirmation Theory, DeLone and McLean IS success model, and E-S-QUAL, a survey of 471 citizens in the UK, engaging in online public services, found that prior experience, social influence, information quality, and service quality, personal outcome expectation, and satisfaction, are significant predictors of citizens' intention to use eGovernment, when they are regulated, through citizens' self-efficacy. The present study extends the roles of pre-adoption and post-adoption by offering a self-regulating process. Therefore, it demonstrates how critical it is for the government's leaders to understand the patterns of the long-term process for electronic systems continually.

电子政务服务的持续使用是其繁荣和成功的事实。对公民的自我效能感，期望和满意度的普遍认识为政府提供了机会，以进一步保留所需的参与。这项研究探讨了影响公民继续使用电子政务服务的因素。通过整合社会认知理论，期望确认理论，DeLone和McLean IS成功模型以及E-S-QUAL对参与在线公共服务的英国471名公民进行的一项调查发现，先前的经验，社会影响，信息质量和服务质量，个人成果期望和满意度是公民意图使用的重要指标。在受到监管时通过公民的自我效能感使用电子政务。本研究通过提供一个自我调节的过程，扩展了采用前和采用后的作用。因此，它表明了政府领导人不断了解电子系统长期过程的模式至关重要。