Abstract

To explore how COVID-19 altered public service provision and what lessons were learned from the first months, this study draws on sickness absence data, employee feedback data, fieldwork among vulnerable families and qualitative interviews with public servants responsible for vulnerable youngsters, children and families in four Danish towns. The analyses find evidence of a dilemma between self-protection and service provision across towns and public servants from the police and social departments. A relationship between situational knowledge and service delivery arrangements is uncovered and used to discuss the role of autonomy in public service provision within street-level bureaucracy theory.

Note: In the interests of space, street-level theory and the pandemic context underpinning the articles for this special issue are discussed in detail in the Introduction to the issue.

抽象的

为了探究COVID-19如何改变公共服务的提供以及从头几个月学到的教训，本研究借鉴了疾病缺席数据，员工反馈数据，脆弱家庭之间的实地调查以及对负责弱势年轻人，儿童和家庭的公务员的定性访谈。在四个丹麦城镇中 分析发现，在镇上以及警察和社会部门的公务员之间，自我保护与服务提供之间存在两难的证据。情境知识与服务提供安排之间的关系被发现，并被用来讨论自治在街头官僚主义理论中在公共服务提供中的作用。

注意：为了空间的利益，在本期《引言》中详细讨论了该特殊文章的街头理论和流行背景。