ABSTRACT

Previous research has shown that crowding represents an essential factor in driving overtourism and highlighted the negative effects of crowding. However, there is limited knowledge of how crowding affects skiers’ experiences and what variables drive the crowding-satisfaction relationship. Our findings show that individual skill levels and the behavior of other skiers moderate this relationship. These findings are supported by a set of interviews, which focus on skiers’ crowding experiences. Our contribution provides a refined understanding of crowding in the ski context through highlighting the importance of tourist-to-tourist encounters to better understand the effects of crowding and suggests visitor management techniques.

摘要

先前的研究表明，拥挤是导致过度旅游的重要因素，并强调了拥挤的负面影响。但是，关于拥挤如何影响滑雪者的体验以及哪些因素驱动拥挤与满意度的关系的知识很少。我们的研究结果表明，个人技能水平和其他滑雪者的行为可以缓解这种关系。这些发现得到了一系列访谈的支持，这些访谈集中在滑雪者的拥挤经历上。我们的贡献通过强调游客对游客相遇的重要性来更好地了解滑雪拥挤的影响，以更好地了解拥挤的影响并提出游客管理技术，从而使人们对滑雪拥挤有更深入的了解。