ABSTRACT

This paper develops the analytical framework of Becoming a Passenger to offer a new vocabulary for analysing the situational passenger experience in the Copenhagen Airport. This knowledge will shed light on the development of design guidelines for decision-making, particularly in the fields of mobilities and urban design, to improve passenger experiences and airport operations beyond a functionalistic, an efficient and economic approach. Becoming a passenger is defined as process + experience. Empirical analyses through this framework show specific mobile situations that support the new vocabulary added to understand passenger experience and reveal which spatial conditions and socio-material interactions trigger hybrid and active forms of passengers. This challenges notions of ‘seamless travel’ and flexible design based only on an operational perspective. The use of this analytical model sheds light on important aspects of developing airport design as agile (a learning tool) and airports as learning incubators.

摘要

本文开发了成为乘客的分析框架，为分析哥本哈根机场的乘客体验提供了新的词汇。这些知识将阐明决策设计指南的制定，特别是在交通和城市设计领域，以改善乘客体验和机场运营，超越功能性、高效和经济的方法。成为乘客的定义是过程+体验. 通过该框架的实证分析显示了特定的移动情况，这些情况支持添加的新词汇以了解乘客体验，并揭示哪些空间条件和社会物质互动会触发乘客的混合和主动形式。这对“无缝旅行”和仅基于操作角度的灵活设计的概念提出了挑战。该分析模型的使用揭示了将机场设计开发为敏捷（学习工具）和机场作为学习孵化器的重要方面。