ABSTRACT

Resilience is an ongoing sensemaking process that relies on communicative interactions – including those that occur between stakeholders and organizations – in order to understand and respond to a given adversity. Resilience communication is enacted through discursive processes that align with the tenets of fully functioning society theory (FFS). In order to integrate these two theoretical frameworks, we completed a qualitative content analysis of AARP’s #DisruptAging campaign. In doing so, we found that the campaign provided information about age/aging in a way that countered commonly held stereotypes about older adults at multiple-levels (e.g., individual, organizational, societal). The processes of resilience were reflected in the organizational discourse, as was a new strategy – acceptance/appreciation. These findings illuminate the societal role of organizational discourse by showing how inclusive organizational-public communication can disrupt meta-narratives and enrich the marketplace of ideas, and thus contribute to the building of a fully functioning society through (re)constructing the meanings of resilience on individual, organizational, and societal levels.

摘要

复原力是一个持续的意义建构过程，它依赖于交流互动——包括利益相关者和组织之间发生的互动——以便理解和应对给定的逆境。弹性沟通是通过符合全功能社会理论 (FFS) 原则的话语过程制定的。为了整合这两个理论框架，我们完成了对 AARP #DisruptAging 运动的定性内容分析。在这样做的过程中，我们发现该运动提供了有关年龄/老龄化的信息，从而在多个层面（例如，个人、组织、社会）反驳了普遍对老年人的刻板印象。复原力的过程反映在组织的话语中，就像一个新的策略——接受/欣赏。