ABSTRACT

Social work is an emotionally stressful profession and social workers are expected to cope with their emotions according to the practice requirements. Numerous authors anticipate that reflexivity in relation to one´s own emotions is absolutely essential for quality execution of social work. However, there are opinions that believe that even the ability not to reflect in some (primarily demanding) situations of social work practice is also essential to cope with them. In this context, the paper aims at understanding the use of reflexivity in the strategies of construction and reconstruction of emotions in social work with families. In order to meet this objective, a qualitative research strategy has been used, particularly semi-structured interviews with 30 social workers. The acquired data describes the strategies using emotions (re)construction (internal supervision, effective persona, reflexive obsession), as well as not using reflexivity (defensive self). The created data are inserted in the context of coping and defence mechanisms, and implications for practice, education and research in social work are discussed.

摘要

社会工作是一个情绪压力很大的职业，社会工作者应根据实践要求处理自己的情绪。许多作者预计，与自身情绪相关的反思性对于社会工作的质量执行来说绝对是必不可少的。然而，有些观点认为，即使在社会工作实践的某些（主要是要求较高的）情况下不反思的能力也是应对这些情况的必要条件。在此背景下，本文旨在了解反思性在家庭社会工作中情绪构建和重建策略中的使用。为了实现这一目标，使用了定性研究策略，特别是对 30 名社会工作者的半结构化访谈。获得的数据描述了使用情绪（重新）构建（内部监督、有效角色、反射性痴迷）以及不使用反射性（防御性自我）的策略。创建的数据被插入到应对和防御机制的背景下，并讨论了对社会工作实践、教育和研究的影响。