ABSTRACT

Stakeholder Engagement is considered a salient and ongoing challenge in globally distributed Information Communication Technology (ICT) Projects. This paper explores multifaceted aspects of stakeholder engagement from an ICT Vendor perspective using the empirical case study method. Qualitative data was gathered from two case studies from different ICT vendor organizations. The case studies involved 14 interviews with multistakeholders engaged in globally distributed projects. Qualitative data were analyzed using Nvivo® software and Associative Rules. The findings revealed the key ‘themes of interplay’ that influence stakeholder engagement during adverse situations and ‘antidotes’ to mitigate adverse situations. These findings inform a research model that can explain the phenomenon and contribute to project management practice within the ICT Vendor Community.

摘要

在全球分布的信息通信技术（ICT）项目中，利益相关者的参与被认为是一个持续的显着挑战。本文使用经验案例研究方法，从ICT供应商的角度探讨了利益相关方参与的多个方面。定性数据来自不同ICT供应商组织的两个案例研究。案例研究涉及对参与全球分布项目的多方利益相关者进行的14次访谈。使用软件和关联规则对定性数据进行了分析。研究结果揭示了关键的“相互影响的主题”，这些关键的“相互作用的主题”会影响利益相关者在不利情况下的参与，而“解毒剂”则可以缓解不利情况。