ABSTRACT E-Governance involves government, internet and communication technologies (ICT), organizations, and society. It has expanded to include domains such as agriculture, services, knowledge management and so forth. The domains with their inherent social, cultural, and political factors influence adaptation and selection of the latest ICT innovations by E-Governance. Innovation scholars studied adaptation and selection in socio-technical systems and for effective transitions suggested the need for innovations to cumulate as stable designs; E-Governance systems are no different. In this paper, by examining the interoperations (i.e. interactions with rulesets) during development and deployment (situations) of E-Governance systems we can get insights into stable designs and transitions. The relationships that organizations exhibit among themselves and the coordination of their internal components can provide insights into interoperations (phenomena). We need to observe the phenomena in situations where it occurs; therefore, selected a case study method. To capture diverse analytic and heuristic situations, a multi-case study method is selected. The findings show that a technology-based solution achieves only transactional effectiveness and service delivery efficiency. For a successful transition, stabilization of designs is necessary which in turn requires interoperations that bring alignment of organizational internal components to the relationships and coevolution of other entities such as society.

中文翻译：

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社会技术转型与组织应对：电子政务案例研究的见解

摘要电子政务涉及政府，互联网和通信技术（ICT），组织和社会。它已经扩展到包括农业，服务业，知识管理等领域。这些领域具有其固有的社会，文化和政治因素，它们会影响电子政务对最新ICT创新的适应和选择。创新学者研究了社会技术系统中的适应和选择，为进行有效的过渡，建议有必要将创新积累为稳定的设计。电子政务系统也不例外。在本文中，通过检查电子政务系统在开发和部署（状况）过程中的互操作（即与规则集的交互），我们可以洞悉稳定的设计和过渡。组织之间展现的关系及其内部组件的协调可以提供对互操作的洞察（现象）。我们需要在现象发生的情况下观察它；因此，选择了一种案例研究方法。为了捕获各种分析和启发式情况，选择了多案例研究方法。研究结果表明，基于技术的解决方案只能实现交易效率和服务交付效率。为了成功过渡，必须稳定设计，而这又需要进行互操作，以使组织内部组件与其他实体（如社会）的关系和共同进化保持一致。我们需要在现象发生的情况下观察它；因此，选择了一种案例研究方法。为了捕获各种分析和启发式情况，选择了多案例研究方法。研究结果表明，基于技术的解决方案只能实现交易效率和服务交付效率。为了成功过渡，必须稳定设计，而这又需要进行互操作，以使组织内部组件与其他实体（如社会）的关系和共同进化保持一致。我们需要在现象发生的情况下观察它；因此，选择了一种案例研究方法。为了捕获各种分析和启发式情况，选择了多案例研究方法。研究结果表明，基于技术的解决方案只能实现交易效率和服务交付效率。为了成功过渡，必须稳定设计，而这又需要进行互操作，以使组织内部组件与其他实体（如社会）的关系和共同进化保持一致。