ABSTRACT

Individuals incarcerated in America’s jails face a number of barriers (substance and alcohol abuse, mental health issues, physical ailments, homelessness). The nature of jail stays makes it difficult to treat or support individuals plagued by these issues. As such, correctional officers are charged with managing these individuals. By conducting in-depth interviews with correctional officers, this study answers the question of how these individuals manage an ever-changing population with a host of problems by interviewing correctional officers. Results suggest that interpersonal communication skills are the primary way officers obtain compliance from incarcerated individuals. By treating the rabble class with dignity and respect, officers not only avoid physical confrontations but can also provide support for these individuals. Policy implications are also discussed.

摘要

被关押在美国监狱中的个人面临许多障碍（物质和酒精滥用，心理健康问题，身体疾病，无家可归者）。监禁的性质使得难以治疗或支持受这些问题困扰的个人。因此，惩教人员负责管理这些人。通过与惩教人员进行深入访谈，本研究回答了这些人如何通过与教务人员进行访谈来解决不断变化的人口问题。结果表明，人际沟通技巧是军官从被监禁人员中获得服从的主要方式。通过对有尊严和尊重的人的对待，官员不仅可以避免身体上的对抗，还可以为这些人提供支持。