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The internationalization of African fintech firms: marketing strategies for successful intra-Africa expansion
International Marketing Review ( IF 4.8 ) Pub Date : 2020-04-14 , DOI: 10.1108/imr-05-2019-0130
Zara Hammerschlag , Geoff Bick , John Manuel Luiz

The purpose of this study is to explore how African fintech firms adapt their marketing strategies for successful market expansion into new African countries.,This exploratory study is qualitative in nature and utilizes semi-structured interviews at 14 African fintech firms.,The study reveals that, during intra-Africa expansion, firms adapt their marketing strategies by working with local people, prioritizing customer education, creating personal relationships with customers, adapting their communication strategies and pricing strategies and using social media. The strategies that have been most effective involve including the community in the marketing process, prioritizing relationships, segmenting customers geographically, educating customers about products, using local distribution partners and having a flexible approach to strategy adaptation.,It has been argued that technological innovation in Africa in areas such as financial services is a critical driver of its future development, because of the opportunity it presents to promote financial inclusion. Through an increase in venture capital investment on the continent, technological innovations in financial services have grown exponentially, and this study contributes to the understanding of the marketing strategies employed to gain market traction.,This study proposes that African fintech firms adopt a bottom-up, value proposition-driven marketing strategy to successfully navigate the environment. The proposed framework provides a lens through which to understand the components of successful strategy adaptation in Africa, against the backdrop of the unique market challenges inherent in this emerging market continent.

中文翻译:

非洲金融科技公司的国际化:非洲内部成功扩张的营销策略

这项研究的目的是探索非洲金融科技公司如何调整其营销策略,以成功地将市场扩展到新的非洲国家。这项探索性研究本质上是定性的,并利用了14家非洲金融科技公司的半结构化访谈。在非洲内部扩张期间,公司通过与当地人合作,优先考虑客户教育,与客户建立个人关系,调整他们的沟通策略和定价策略以及使用社交媒体来调整其营销策略。最有效的策略包括在营销过程中包括社区,对关系进行优先排序,按地区划分客户,对客户进行产品教育,使用本地分销合作伙伴以及采用灵活的策略调整方法。有人认为,非洲在金融服务等领域的技术创新是其未来发展的关键驱动力,因为它提供了促进金融普惠的机会。通过增加在非洲大陆的风险投资,金融服务的技术创新成倍增长,并且该研究有助于理解为获得市场吸引力而采用的营销策略。该研究建议非洲金融科技公司采用自下而上的方法。 ,以价值主张为导向的营销策略来成功应对环境。拟议的框架提供了一个视角,通过它可以理解在这个新兴市场大陆固有的独特市场挑战的背景下,非洲成功进行战略调整的要素。有人认为,非洲在金融服务等领域的技术创新是其未来发展的关键驱动力,因为它提供了促进金融普惠的机会。通过增加在非洲大陆的风险投资,金融服务的技术创新成倍增长,并且该研究有助于理解为获得市场吸引力而采用的营销策略。该研究建议非洲金融科技公司采用自下而上的方法。 ,以价值主张为导向的营销策略来成功应对环境。拟议的框架提供了一个视角,通过它可以理解在这个新兴市场大陆固有的独特市场挑战的背景下,非洲成功进行战略调整的要素。有人认为,非洲在金融服务等领域的技术创新是其未来发展的关键驱动力,因为它提供了促进金融普惠的机会。通过增加在非洲大陆的风险投资,金融服务的技术创新成倍增长,并且该研究有助于理解为获得市场吸引力而采用的营销策略。该研究建议非洲金融科技公司采用自下而上的方法。 ,以价值主张为导向的营销策略来成功应对环境。拟议的框架提供了一个视角,通过它可以理解在这个新兴市场大陆固有的独特市场挑战的背景下,非洲成功进行战略调整的要素。
更新日期:2020-04-14
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