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Rude bosses versus rude subordinates
International Journal of Conflict Management ( IF 2.7 ) Pub Date : 2019-10-23 , DOI: 10.1108/ijcma-01-2019-0012
Ceren Günsoy

Workplace incivility has detrimental effects on targets of such behaviors and can lead to further conflict. This research aims to examine whether cultural differences in people’s approach to social respect and status may influence their responses to incivility displayed by superiors and subordinates.,Three studies (n = 1043) examined how people from honor cultures (southern states of the USA; Latin America) and dignity cultures (northern states of the USA) would perceive and respond to uncivil superiors relative to uncivil subordinates. Studies 1 and 2 used scenarios; in Study 3, employed participants recalled their own incivility experiences.,Participants from honor cultures were more likely to perceive the mistreatment negatively if it came from a superior than a subordinate (all studies) and more likely to indicate that they would retaliate against an uncivil superior than an uncivil subordinate (Studies 1 and 3). Moreover, for participants from honor cultures (but not from dignity cultures), anger mediated the relation between the appraisal of incivility and retaliation only when the offender was a superior (all studies).,This research relied on scenarios and people’s recollections, focusing on a limited range of responses to incivility. Future research should conduct laboratory experiments and examine additional responses. Nevertheless, these findings suggest that being mistreated by a superior or a subordinate has different meanings and consequences for people from diverse cultures, which can have implications for cross-cultural work interactions.,To the best of the author’s knowledge, this research is the first to compare people’s emotional and behavioral responses to uncivil superiors with their responses to uncivil subordinates in honor cultures.

中文翻译:

粗鲁的老板与粗鲁的下属

工作场所的不友好行为会对此类行为的目标产生不利影响,并可能导致进一步的冲突。这项研究旨在检验人们对社会尊重和地位的态度上的文化差异是否会影响上级和下级所表现出的对不文明行为的反应。三项研究(n = 1043)研究了人们如何尊重荣誉文化(美国南部;拉丁美洲)美国)和尊严文化(美国北部)相对于非文明下属而言会感知和回应非文明上级。研究1和2使用的场景;在研究3中,受雇的参与者回忆了自己的不文明经历。如果来自荣誉文化的参与者来自上级而不是下级(所有研究),则他们更容易受到负面对待,并且更有可能表明他们将对不文明下级而不是下级下属进行报复(研究1和3)。此外,对于来自荣誉文化(而非尊严文化)的参与者,只有当罪犯是上级者时,愤怒才会介导不活跃性评估与报复之间的关系(所有研究)。该研究依赖于情景和人们的记忆,重点在于对不活跃的反应范围有限。未来的研究应进行实验室实验并检查其他响应。不过,
更新日期:2019-10-23
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