Purpose

With a foundation in the conservation of resource theory, this paper aims to examine the validity of a conceptual model that explains the mechanism connecting perceived threat of terrorism to production deviance. The link between perceived threat of terrorism and production deviance was examined via emotional exhaustion. Notably, the study evaluated whether the relationship between perceived threat of terrorism and production deviance is mediated by emotional exhaustion and moderated by levels of emotional intelligence.

Design/methodology/approach

The study is cross-sectional in nature and data were collected from 432 pharmaceutical sales representatives who operate outdoors in the high-risk region. Two-step approach consisting confirmatory factor analysis and structural equation modeling was used for analysis. To examine conditional direct and indirect effects, the authors used model 8 in PROCESS.

Findings

Results were consistent with prediction made from the conceptual model in that emotional exhaustion partially mediated the relationship between perceived threat of terrorism and production deviance. This was particularly the case when emotional intelligence was low, but not when high. Likewise, perceived threat of terrorism exerted a direct effect on production deviance when emotional intelligence was low, but not when high.

Originality/value

The study is the first to examine the relationship between perceived threat of terrorism and production deviance. Moreover, no study to date has examined the mediating role of emotional exhaustion between perceived threat of terrorism and production deviance. Finally, up till now, it is unknown that emotional intelligence moderates the relationship of perceived threat of terrorism with emotional exhaustion and production deviance.

中文翻译：

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由于担心受害而产生偏差：“情商”改变了游戏规则

目的

在资源保护理论的基础上，本文旨在检验概念模型的有效性，该模型解释了将恐怖主义的感知威胁与生产偏差联系起来的机制。通过情感疲惫检查了感知到的恐怖主义威胁与生产偏差之间的联系。值得注意的是，该研究评估了感知到的恐怖主义威胁与生产偏差之间的关系是否由情绪疲惫所介导，并且是否由情绪智力水平所调节。

设计/方法/方法

这项研究是横断面的，数据是从432位在高风险地区户外活动的药品销售代表那里收集的。分析采用确认因子分析和结构方程建模两步法。为了检验条件的直接和间接影响，作者在过程中使用了模型8。

发现

结果与概念模型的预测一致，即情绪疲惫部分地调节了感知到的恐怖主义威胁与生产偏差之间的关系。当情商低时尤其如此，但当情商高时则不然。同样，当情商低下时，感知到的恐怖主义威胁会直接影响生产偏差，但情商高时则不会。

创意/价值

该研究是第一个检验恐怖主义威胁与生产偏差之间关系的研究。此外，迄今为止，尚无研究探讨情感疲惫在感知到的恐怖主义威胁与生产偏差之间的中介作用。最后，直到现在，还不知道情商能够调节感知到的恐怖主义威胁与情感疲惫和生产偏差的关系。