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Status differences in interpersonal strain and job resources at work
International Journal of Conflict Management ( IF 2.551 ) Pub Date : 2019-12-05 , DOI: 10.1108/ijcma-08-2019-0135
Jean Elizabeth Wallace , Tom Buchanan

This study aims to explore how status differences relate to strained working relationships with co-workers and clients. Two statuses, gender and occupation, are examined using data from veterinarians and animal health technologists (AHTs). Competing perspectives regarding exposure to stressful relationships and access and effectiveness of work-related resources are considered.,An explanatory sequential mixed-methods design is used that combines quantitative survey data with open-ended qualitative data. The survey data are used to examine how interpersonal strain and access to work-related resources vary by status. The qualitative data are used to illustrate how strain is experienced by these workers and aids in interpreting the quantitative findings.,Status is linked to interpersonal client strain and access to resources. Challenging work is widely available to all three groups, but is more beneficial in reducing higher status veterinarians’ client strain. Autonomy is a scarce resource for the lowest status group (female AHTs), yet appears effective in reducing co-worker strain for everyone. Unexpectedly, work overload and market concerns appear to aggravate work-related strain and greater numbers of the lowest status group exacerbates interpersonal tensions with clients.,This paper contributes by examining stressful interactions experienced by two occupations who work side-by-side in the same employment settings, but who vary significantly by gender representation and occupational status. The authors argue that in addition to gender and occupational status, the organizational health of employing clinics and the feminization of veterinary practice may offer insights into how status differences are related to interpersonal conflict experienced in these work places.

中文翻译:

人际关系紧张和工作资源状态差异

这项研究旨在探讨身份差异如何与与同事和客户的紧张工作关系相关。使用来自兽医和动物卫生技术人员(AHT)的数据检查了两种状态,即性别和职业。考虑到有关压力关系暴露以及与工作相关的资源的访问和有效性的竞争观点。使用说明性的顺序混合方法设计,将定量调查数据与开放性定性数据相结合。调查数据用于检查人际关系的紧张程度和对与工作相关的资源的使用情况如何因地位而异。定性数据用于说明这些工人如何承受压力,并有助于解释定量结果。状态与人际客户的压力和对资源的获取有关。具有挑战性的工作在所有这三个小组中都可以使用,但是在减少高级兽医的服务对象压力方面更为有利。自主性是地位最低的人群(女性AHT)的稀缺资源,但似乎可以有效减轻每个人的同事压力。出乎意料的是,工作负担过重和市场担忧似乎加剧了与工作相关的压力,并且最低地位群体的增加加剧了与客户的人际关系紧张。,本文通过研究两个在同一工作中并肩工作的职业所经历的压力性互动来做出贡献。就业环境,但其性别代表和职业状况差异很大。作者认为,除了性别和职业地位,
更新日期:2019-12-05
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