Teamwork is important for firms’ innovation and effectiveness, but often within-team conflicts arise. Prior literature reported inconsistent associations between conflict and team outcomes. This study aims to clarify these relationships and examine if team reflexivity improves outcomes and weakens intragroup conflict tendencies.,Data were collected through a survey questionnaire of 288 team members working on projects at 41 different high-tech firms in Jordan. The authors then built a model of intragroup conflict effects and used structural equation modeling to test for both direct and indirect effects.,Indirect effects of intragroup conflict were significantly associated with teamwork quality. Teamwork quality was also significantly related to improved team outcomes, and team reflexivity moderated this relationship. Furthermore, it was found that the direct effect of intragroup conflict was not significantly related to either teamwork quality or effectiveness. Finally, results supported the idea that some conflict is required for teams to remain viable, self-critical and innovative.,This is a cross-sectional study conducted in a single country and business industry, which limits the generalizability of results.,Team leaders should use reflexivity to create a sense of openness for collaborative interaction to improve group performance and member satisfaction.,This study provides a verified model to determine the circumstances in which conflict benefits team innovation and effectiveness. A central study contribution is that reflexivity reduces the negative impact of intragroup conflict.

中文翻译：

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群体内部冲突的调解模型

团队合作对于企业的创新和有效性至关重要，但是团队内部经常会发生冲突。先前的文献报道了冲突与团队成果之间的不一致关系。这项研究旨在阐明这些关系，并检查团队反思是否可以改善结果并减弱群体内部冲突倾向。通过对约旦41家不同高科技公司的项目中288名团队成员进行的调查问卷收集了数据。然后，作者建立了小组内部冲突影响的模型，并使用结构方程模型测试了直接和间接的影响。小组内部冲突的间接影响与团队合作质量显着相关。团队合作质量也与团队成果的改善显着相关，团队反身度调节了这种关系。此外，结果发现，群体内部冲突的直接影响与团队合作质量或效率均无显着关系。最后，结果支持这样的想法，即团队必须保持生存，自我批评和创新的冲突。这是在单个国家和商业行业中进行的横断面研究，这限制了结果的普遍性。应该使用反思性来创建协作互动的开放感，以提高团队绩效和成员满意度。本研究提供了一种经过验证的模型，可以确定冲突在哪些情况下有利于团队创新和有效性。一项主要的研究贡献是，反身性减少了群体内部冲突的负面影响。