Exposure to peer incivility and bullying potentially disrupts the respectful, collaborative workplace relationships essential to quality care provision in long-term care homes. This study critically examined the nature of peer incivility and bullying in residential care aides’ workplace relationships. Using critical ethnography, 100 hours of participant observation and 33 semi-structured interviews were conducted with residential care aides, licensed practical nurses, support staff and management in two, non-profit care homes in British Columbia, Canada. While residential care aides’ experiences of bullying were rare, peer incivility was pervasive, occurring on an almost daily basis. Two key themes, ‘gendered work environment’ and ‘seeking informal power and control’, reflect how residential care aides experienced and explained their uncivil encounters. Findings highlight the gendered, relationally aggressive nature of workplace mistreatment within this predominantly female workforce.

暴露于同龄人的不友好行为和欺凌行为有可能破坏对长期护理院提供优质护理至关重要的尊重，协作的工作场所关系。这项研究批判性地检查了同龄人不友好行为和欺凌行为，这些行为在养老院助手的工作场所关系中得到体现。使用批判人种志，在加拿大不列颠哥伦比亚省的两个非营利性护理院中，与住院护理助手，执业执业护士，支持人员和管理人员进行了100个小时的参与者观察和33次半结构化访谈。尽管住宅护理助手很少有遭受欺凌的经历，但几乎每天都发生同伴不文明行为。两个关键主题是“性别工作环境”和“寻求非正式的权力和控制”，反映住宿护理人员如何体验并解释他们的不文明遭遇。调查结果突显了在这种以女性为主的劳动力队伍中，工作场所受到性别歧视，具有相对侵略性的性质。