This article proposes an interactionist update of “street‐level bureaucracy,” one of the most influential approaches for studying how public policy is translated into street‐level practice. While the street‐level approach assumes that bureaucrats are alone in enacting policy, the present article argues for seeing “street‐level policy” as formed in negotiation between bureaucrats and clients. To demonstrate this, the article uses ethnographic data and a Straussian framework to analyze how nurses and patients negotiated access in a Norwegian emergency service. The article thus sets a new course for street‐level research, helping researchers look beyond the individual to explore inter‐individual negotiation and its influence on street‐level decision‐making.

中文翻译：

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协商裁量权：纠正“街头官僚主义”中对谈判的忽视

本文提出了“街道级官僚主义”的互动主义更新，这是研究如何将公共政策转化为街道级实践的最有影响力的方法之一。虽然街道一级的方法假设官僚是制定政策的一个人，但本文主张将“街道一级的政策”视为官僚与客户之间的谈判所形成的。为了证明这一点，本文使用人种学数据和Straussian框架来分析护士和患者在挪威紧急服务机构中如何协商使用权。因此，本文为街头研究提供了新的途径，帮助研究人员将目光投向个人，以探索个体之间的协商及其对街头决策的影响。