Abstract The COVID-19 pandemic has caused many businesses and organizations to implement changes to manage operational and economic challenges. Understanding how employees manage such changes during the process is critical to the success of organizations. Integrating the literature from transparent internal communication, the transactional theory of stress and coping, and organizational change research, this study proposes a theoretical model to understand the role of internal communication and its effects on employees’ management of organizational change. An online survey was conducted with 490 full-time employees in the U.S. during the second and third weeks of April 2020. The findings of this study demonstrate that transparent internal communication can help encourage problem-focused control coping, reduce uncertainty, and foster employee-organization relationships during organizational change. Theoretical and practical implications are discussed.

中文翻译：

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面对大流行应对组织变革的员工：透明内部沟通的作用

摘要 COVID-19 大流行导致许多企业和组织实施变革以应对运营和经济挑战。了解员工在此过程中如何管理此类变化对于组织的成功至关重要。整合来自透明内部沟通、压力和应对的交易理论以及组织变革研究的文献，本研究提出了一个理论模型来理解内部沟通的作用及其对员工组织变革管理的影响。2020 年 4 月的第二周和第三周，对美国 490 名全职员工进行了在线调查。这项研究的结果表明，透明的内部沟通有助于鼓励以问题为中心的控制应对，减少不确定性，在组织变革期间培养员工与组织的关系。讨论了理论和实践意义。