Abstract The servicescape model from the marketing discipline was adapted to understand students' library usage and experiences of academic library as a learning space. With a qualitative and explorative approach, it was discovered that the servicescape has great influence on student users when the physical environment triggers certain responses and behaviours. Physical workspace discomfort and disturbance from other students, lead to negative cognitive perceptions, which in turn cause negative emotional responses that impact students' learning experiences. Students' behaviour and experience of the library facilities are also influenced by whether the library can accommodate their various needs throughout the study progression. Additionally, the purpose of library usage is much affected by the structure of the library and proximity to other social facilities. The findings also indicate that a workspace with effective and flexible seating solutions contribute to approach behaviour. As the model goes beyond the physical facilities alone, further understanding of various user responses triggered by the interplay between the built and social environment is gained. Such knowledge contributes to improve library facilities and for libraries to remain important as effective and relevant learning space.

中文翻译：

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应用服务景观模型来了解挪威学术图书馆的学生体验

摘要 营销学科的服务景观模型适用于了解学生的图书馆使用情况和学术图书馆作为学习空间的体验。通过定性和探索性的方法，发现当物理环境触发某些反应和行为时，服务场景对学生用户有很大影响。物理工作空间的不适和来自其他学生的干扰，会导致负面的认知感知，进而导致负面的情绪反应，从而影响学生的学习体验。学生对图书馆设施的行为和体验还受到图书馆能否在整个学习过程中满足他们的各种需求的影响。此外，图书馆的使用目的在很大程度上受到图书馆结构和与其他社会设施的接近程度的影响。调查结果还表明，具有有效和灵活座位解决方案的工作空间有助于接近行为。由于该模型超越了物理设施，因此可以进一步了解由建筑环境和社会环境之间的相互作用触发的各种用户响应。这些知识有助于改善图书馆设施，并使图书馆作为有效和相关的学习空间仍然很重要。进一步了解由建筑和社会环境之间的相互作用引发的各种用户反应。这些知识有助于改善图书馆设施，并使图书馆作为有效和相关的学习空间仍然很重要。进一步了解由建筑和社会环境之间的相互作用引发的各种用户反应。这些知识有助于改善图书馆设施，并使图书馆作为有效和相关的学习空间仍然很重要。