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Beyond a Single Firm and Internal Focus Service Failure/Recovery: Multiple Providers and External Service Recoveries
Journal of Travel Research ( IF 8.0 ) Pub Date : 2020-12-03 , DOI: 10.1177/0047287520974443
Karin Weber 1 , Cathy H. C. Hsu 1
Affiliation  

Moving beyond the traditional focus on single service providers and internal service recoveries, this article extends service failure/recovery research by examining the effect on consumer evaluatio...

中文翻译:

超越单一公司和内部焦点服务故障/恢复:多个提供商和外部服务恢复

超越对单一服务提供商和内部服务恢复的传统关注,本文通过检查对消费者评估的影响来扩展服务故障/恢复研究...
更新日期:2020-12-03
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