Moving beyond the traditional focus on single service providers and internal service recoveries, this article extends service failure/recovery research by examining the effect on consumer evaluatio...

中文翻译：

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超越单一公司和内部焦点服务故障/恢复：多个提供商和外部服务恢复

超越对单一服务提供商和内部服务恢复的传统关注，本文通过检查对消费者评估的影响来扩展服务故障/恢复研究...