The purpose of this research paper is to measure the operational performance of cellular mobile telephone service providers (CMTSP) in India. In this paper, analytic hierarchy process (AHP) and preference ranking organisation method for enrichment evaluation (PROMETHEE) integrated approach are used to compare the operational performances of CMTSP. This analysis is based on the information gathered by the Telecom Regulatory Authority of India, for the duration of January-March 2016. Three major parameters covering eight criteria: network availability, connection accessibility, and connection retainability are incorporated in this analysis. On the basis of the analysis, it has been observed that Reliance Communication has the first ranking and MTNL has the last ranking. This paper may help the management in the creation of a plan of action to improve the performance of the company by benchmarking the operational parameters on the basis of this model.

中文翻译：

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印度电信服务提供商绩效衡量的综合方法

本研究报告的目的是评估印度蜂窝移动电话服务提供商（CMTSP）的运营绩效。本文采用层次分析法（AHP）和优先级排序组织方法（PROMETHEE）进行综合评价，比较了CMTSP的运行性能。此分析基于印度电信监管局在2016年1月至3月期间收集的信息。此分析包含了涵盖八个标准的三个主要参数：网络可用性，连接可访问性和连接保留性。根据分析，可以发现Reliance Communication排名第一，MTNL排名最后。