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User's Perceptions of Perceived Usefulness, Satisfaction, and Intentions of Mobile Application
International Journal of Mobile Communications ( IF 0.7 ) Pub Date : 2020-01-01 , DOI: 10.1504/ijmc.2020.10025192
Robert Stone , Lori Baker Eveleth

Mobile applications (apps) have become ubiquitous in our daily lives. This research is focused on users' perceptions of mobile apps' usefulness and the influence they have on user satisfaction and intentions toward these mobile apps. The data was collected via a questionnaire, with 121 responses, by students enrolled in business courses at a medium-sized university in the USA. Using structural equation modelling, self-efficacy of mobile apps and two of the three perceived usefulness measures significantly influenced satisfaction. Mobile app use also facilitated information seeking and social relationships to influence perception of satisfaction with these apps. A discussion of these results and conclusions are also provided.

中文翻译:

用户对移动应用的感知有用性,满意度和意图的感知

移动应用程序在我们的日常生活中无处不在。这项研究的重点是用户对移动应用程序有用性的看法以及他们对用户满意度和使用这些移动应用程序的意图的影响。数据是通过问卷调查收集的,并获得了美国中型大学商科课程的121名学生的答复。使用结构方程模型,移动应用程序的自我效能以及三个感知到的有用性度量中的两个显着影响了满意度。移动应用程序的使用还促进了信息搜索和社交关系,以影响对这些应用程序的满意度。还提供了对这些结果和结论的讨论。
更新日期:2020-01-01
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