The research approach of multi-grounded action research (MGAR) is presented and analyzed. This is based on a review of issues and concerns in information systems action research. MGAR builds on the epistemological principles of multi-grounding. This combines empirical, theoretical and internal grounding. The multi-grounded approach builds on elements from grounded theory; i.e. building theory inductively from data through coding procedures, but it also comprises an abductive use of extant theory. MGAR is described through six knowledge contributions: (1) the MGAR process model, (2) the MGAR knowledge model, (3) the MGAR theory model, (4) the principle of the multi-grounded change outcome, (5) the principle of the multi-grounded theory outcome and (6) the principle of mutuality of purposes. MGAR has been applied in an IT service management (ITSM) case, which serves an illustration and a validation of MGAR. In this MGAR case, the improvement of ITSM has been conducted and studied through a multi-organizational setting. In the case, there was a special focus on the service quality of IT services and the relations between service providers and customers.

中文翻译：

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多方面的行动研究

提出并分析了多基础行动研究（MGAR）的研究方法。这是基于对信息系统行动研究中的问题和关注的评论。MGAR建立在多重接地的认识论原则基础上。这结合了经验，理论和内部基础。多基础方法是建立在基础理论的基础之上的。也就是说，通过编码过程从数据中归纳地建立理论，但是它也包括对现存理论的绑架使用。通过六个知识贡献来描述MGAR：（1）MGAR过程模型，（2）MGAR知识模型，（3）MGAR理论模型，（4）多基础变化结果的原理，（5）原理多方面的理论成果和（6）目的相互性原则。MGAR已应用于IT服务管理（ITSM）案例，该案例用于MGAR的说明和验证。在这种MGAR案例中，已经通过多组织机构对ITSM进行了改进和研究。在这种情况下，特别关注IT服务的服务质量以及服务提供商和客户之间的关系。