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Trust and Team Performance in Human–Autonomy Teaming
International Journal of Electronic Commerce ( IF 4.2 ) Pub Date : 2021-01-02 , DOI: 10.1080/10864415.2021.1846854
Nathan J. McNeese 1 , Mustafa Demir 2 , Erin K. Chiou 2 , Nancy J. Cooke 2
Affiliation  

ABSTRACT This study aims to better understand trust in human–autonomy teams, finding that trust is important for team performance. A Wizard of Oz approach was used to simulate an autonomous agent team member, in a remotely piloted aircraft system research environment, to study the relationship between trust and team performance in human–autonomy teams. Results show that (1) there are lower levels of trust in the autonomous agent in low-performing teams compared with medium- or high-performing teams; (2) there is a loss of trust in the autonomous agent over time across low-, medium-, and high-performing teams; and (3) both low- and medium-performing teams indicated lower levels of trust in their human team members. These findings indicate that trust in a teammate (autonomous or human) is associated with team performance and that trust may evolve over time irrespective of team performance.

中文翻译:

人与自主协作中的信任和团队绩效

摘要 本研究旨在更好地理解人类自治团队的信任,发现信任对团队绩效很重要。在遥控飞机系统研究环境中,使用绿野仙踪方法模拟自主代理团队成员,以研究人类-自主团队中信任与团队绩效之间的关系。结果表明:(1)与中高绩效团队相比,低绩效团队对自主代理的信任度较低;(2) 随着时间的推移,低、中和高性能团队对自治代理失去信任;(3) 低绩效团队和中绩效团队都表示对其团队成员的信任度较低。
更新日期:2021-01-02
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