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Managerial Judgment In City Benchmarking
Journal of Hospitality & Tourism Research ( IF 4.2 ) Pub Date : 2020-10-13 , DOI: 10.1177/1096348020963640
Bozana Zekan 1
Affiliation  

One of the weaknesses of past tourism benchmarking studies is treatment of all indicators as equally important, which is oftentimes a consequence of lack of data. Therefore, implications derived from such analyses may not be given a full attention by the affected stakeholders, as in real life situations, they are more likely to allocate a different weight on different objectives for their organizations/destinations. This is where the current study comes in: it delves into inspecting the impact of managerial judgment (i.e., weights) in city destination benchmarking by applying data envelopment analysis (DEA). A rather interesting finding is that the benchmarking partners are allocated based on the weighting of each objective. Thus, this clearly points toward the importance of taking the stakeholders’ judgment into account if aiming at a more complete interpretation of the efficiency scores—an area that is indisputably fully unexplored within the destination benchmarking domain to date.

中文翻译:

城市标杆管理中的管理判断

过去旅游基准研究的弱点之一是将所有指标视为同等重要,这通常是缺乏数据的结果。因此,受影响的利益相关者可能不会充分关注此类分析的影响,因为在现实生活中,他们更有可能为其组织/目的地的不同目标分配不同的权重。这就是当前研究的用武之地:它通过应用数据包络分析 (DEA) 深入检查管理判断(即权重)在城市目的地基准测试中的影响。一个相当有趣的发现是,基准测试伙伴是根据每个目标的权重分配的。因此,
更新日期:2020-10-13
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