TQM can be described as a way of managing an organisation with quality at its centre. Quality Assurance (QA) is concerned with managing the quality of products and services, from concept stage onwards to the very end. K. Ishikawa considered QA to be ‘the heart and soul’ of TQM. QA is defined in terms of ‘guaranteeing’ or ‘providing confidence’ to customers. Some authors have compiled generic lists of quality dimensions. Generally, the way products create or fail to resolve societal concerns do not figure in these lists. It is time to consider such common requirements as an integral part of quality. Societal quality has a large overlap with sustainability. This paper provides a model to embed sustainability outcomes in the dimensions of quality. It outlines the inevitable addition to the QA system that will follow such a step, with an example.

TQM可以描述为一种以组织为中心管理组织的方法。从概念阶段到最后，质量保证（QA）都关注于管理产品和服务的质量。K. Ishikawa认为质量保证是TQM的“灵魂”。质量检查是根据对客户的“保证”或“提供信任”来定义的。一些作者汇编了质量尺寸的通用列表。通常，产品创建或未能解决社会问题的方式不在这些列表中。现在应该考虑将这些通用要求作为质量不可或缺的一部分。社会质量与可持续性有很大的重叠。本文提供了一个模型，可将可持续性成果嵌入质量的各个维度。它举例说明了将不可避免地添加到QA系统中的步骤，该步骤将遵循该步骤。