ABSTRACT

The continuous growth of digital transformation aims to leverage the changes and opportunities for IoT technologies in public sector, which has created an impact on the sustainability of digital societies. The Internet of Things (IoT) contains significant challenges such as citizens’ perceived value towards intention to use in public services that could stand in a way of realizing its potential benefits. Our study aims to investigate the influencing factors of citizens’ usage intention concerning IoT service orchestration in public services along with the mediation influence of perceived value. A comprehensive public IoT Perceived Value Model (IoT-PVM) was enumerated to provide success factors for IoT service orchestration. This model was analytically tested by PLS-SEM approach. The results highlighted that perceived value has a mediation effect in IoT public service intentions to use with 59% perceived variance. The success of government IoT services is best measured by the perceptions of citizens, therefore, this study contributed to identifying the factors concerning public engagement with IoT service orchestration along with describing the positive role of digital society affinity. In terms of practical significance, a use case IoT model was presented with provides an intersectional perspective of citizens concerning IoT service orchestration in public services.

摘要

数字化转型的持续增长旨在利用公共部门物联网技术的变化和机遇，这对数字社会的可持续性产生了影响。物联网 (IoT) 包含重大挑战，例如公民对在公共服务中使用意图的感知价值，这可能阻碍实现其潜在利益。我们的研究旨在调查公民对公共服务中物联网服务编排的使用意愿的影响因素以及感知价值的中介影响。列举了一个全面的公共物联网感知价值模型（IoT-PVM），为物联网服务编排提供成功因素。该模型通过 PLS-SEM 方法进行了分析测试。结果表明，感知价值在物联网公共服务使用意向中具有中介作用，感知方差为 59%。政府物联网服务的成功最好通过公民的看法来衡量，因此，本研究有助于确定与公众参与物联网服务协调的因素以及描述数字社会亲和力的积极作用。在实际意义方面，提出了一个用例物联网模型，为公共服务中的物联网服务编排提供了公民的交叉视角。这项研究有助于确定与公众参与物联网服务编排有关的因素，并描述了数字社会亲和力的积极作用。在实际意义方面，提出了一个用例物联网模型，为公共服务中的物联网服务编排提供了公民的交叉视角。这项研究有助于确定与公众参与物联网服务编排有关的因素，并描述了数字社会亲和力的积极作用。在实际意义方面，提出了一个用例物联网模型，为公共服务中的物联网服务编排提供了公民的交叉视角。