As the pandemic forces public and private institutions to move online, many court and business leaders are looking to the field of online dispute resolution (ODR) for best practices and lessons learned. Developed over the last twenty years, largely in response to the growth of e‐commerce, the ODR field has generated a deep well of theory and practice while also identifying potential ethical dilemmas and risks. The application of technology, the “fourth party,” plays an increasingly integral role in how we negotiate resolutions to our disputes, with or without a third party. A brief overview of the history of ODR’s development will set the context for the exploration of the range of tools and techniques encompassed by online dispute resolution. Consideration of the ethical challenges raised by ODR practice will illuminate key questions and choices that need to be made in designing ODR systems and in governing their use.

中文翻译：

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设计道德的在线纠纷解决系统：第四方的崛起

随着大流行迫使公共和私人机构上网，许多法院和商业领袖都在寻求在线争议解决（ODR）领域的最佳实践和经验教训。ODR领域是在过去二十年中发展起来的，主要是为了响应电子商务的增长，它已经在理论和实践上产生了深厚的渊源，同时也发现了潜在的道德困境和风险。技术的应用（“第四方”）在我们协商解决争议的方式中，无论有没有第三方，都扮演着越来越重要的角色。简要介绍ODR的发展历史将为探索在线争议解决所涵盖的一系列工具和技术奠定基础。