Improving performance often requires creative ideas in extreme work settings like health care. Frontline workers are promising sources of creative ideas. The authors assert that their job dissatisfaction is positively associated with creativity in health care settings because negative emotion spurs creativity when tied to engaging work and that characteristics such as shorter tenure, greater role centrality, and high boundary spanning can strengthen this relationship. The authors find supporting evidence in data on ideas generated over 18 months by health professionals in 12 clinics. Results suggest that health care organizations should not overlook dissatisfied workers as valuable sources of creative improvement ideas.

中文翻译：

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不满的创作者：在医疗保健的负面情绪中产生创意

在医疗保健等极端工作环境中，提高绩效通常需要创造性的想法。一线工人是有希望的创意来源。作者断言，他们的工作不满与医疗保健环境中的创造力呈正相关，因为当与从事工作联系在一起时，负面情绪会激发创造力，并且诸如任期更短、角色集中度更高和跨度大等特征可以加强这种关系。作者在 12 家诊所的卫生专业人员 18 个月内产生的想法的数据中找到了支持证据。结果表明，医疗保健组织不应忽视不满意的员工作为创造性改进想法的宝贵来源。