Emotional labor (EL) can be rewarding, but it can also lead to burnout. Research suggests that supervisor support may be essential to positive experiences with EL. Using qualitative data from a community hospice program, the authors compare interdisciplinary group meetings in which supervisors facilitated EL processing and skill building with those in which they imposed secondary EL, a dynamic that restricts these activities. The authors found that when leaders support EL talk, it increases the likelihood that workers will experience EL in positive ways, and thus improve their care of clients and the organizations for which they work.

中文翻译：

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次要情绪劳动：主管在社区临终关怀计划的跨学科小组会议中不提供支持和指导

情绪劳动 (EL) 可能是有益的，但也可能导致倦怠。研究表明，主管的支持可能对 EL 的积极体验至关重要。作者使用来自社区临终关怀计划的定性数据，将主管促进 EL 处理和技能培养的跨学科小组会议与他们强加二级 EL 的会议进行了比较，后者是一种限制这些活动的动态。作者发现，当领导者支持 EL 谈话时，它会增加员工以积极方式体验 EL 的可能性，从而改善他们对客户和他们工作的组织的关心。