The adoption of the social development approach in South African social service organisations continues to challenge and stretch organisations in many directions. The frontline social worker navigating this terrain, carrying the bulk of direct services and undertaking various management tasks, is confronted with personal trauma, resource constraints, organisational issues, ethical dilemmas as well as the pressure of inclusive and representative service delivery. An exploratory descriptive qualitative empirical study using a case study research design was undertaken with the main aim being to explore and describe the management tasks of frontline social workers in the NPO sector in Port Elizabeth. Semi-structured individual interviews were held with frontline social workers and one focus group was held with middle managers. The study's findings revealed the aspects contributing towards undertaking management tasks, the experiences of executing management tasks and the consequences of doing so. This paper presents the management strategies utilised by frontline social workers.

中文翻译：

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“不管你有多少（案例），如果你热爱这份工作，你可以管理一切”：前线社会工作者使用的管理策略

南非社会服务组织采用社会发展方法继续在许多方向上挑战和扩展组织。前线社工在这片土地上穿梭，承担着大量的直接服务和各种管理任务，面临着个人创伤、资源限制、组织问题、道德困境以及包容性和代表性服务提供的压力。使用案例研究设计进行了探索性描述性定性实证研究，主要目的是探索和描述伊丽莎白港非营利组织部门一线社会工作者的管理任务。与一线社会工作者进行了半结构化的个人访谈，并与中层管理人员进行了一个焦点小组访谈。研究' 调查结果揭示了有助于承担管理任务的方面、执行管理任务的经验以及这样做的后果。本文介绍了前线社工所采用的管理策略。