The present study examines the antecedents of street-level bureaucrats’ work engagement. In particular, this study investigates whether a work-unit manager’s servant-leader orientation may, directly or indirectly, contribute to increasing subordinates’ work engagement by shaping employees’ resources (i.e., job autonomy, goal specificity, public service motivation [PSM], and organizational trust). Data collected from 416 street-level bureaucrats in Korean local government agencies and the analyzed results show that work-unit managers’ servant-leader orientation indirectly influence employees’ work engagement by developing employees’ positive perceptions and attitudes.

本研究考察了街头官僚从事工作的前提。特别是，本研究调查了工作单位经理的仆从领导取向是否可以通过塑造员工的资源（即工作自主性，目标专一性，公共服务动机[PSM]）来直接或间接地促进下属的工作投入，和组织信任）。从韩国地方政府机构的416名街道官员中收集的数据和分析结果表明，单位经理的仆从领导取向会通过培养员工的积极看法和态度间接影响员工的工作投入。