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Do Trust and Culture Matter for Public Service Motivation Development? Evidence From Public Sector Employees in Korea
Public Personnel Management ( IF 3.1 ) Pub Date : 2019-08-22 , DOI: 10.1177/0091026019869738
Hyo Joo Lee 1 , Hyun Gyu Oh 1 , Sung Min Park 1
Affiliation  

Ethical values and performance have gained importance in the Korean public sector because of the new public management wave and social issues such as corruption. This study examines how the effects of types of organizational culture, such as performance-driven culture and ethics-driven culture, serve as the antecedents of public service motivation (PSM) among central government agencies, public enterprises, and executive agencies in Korea. Furthermore, it investigates how trust in top management affects PSM and how organizational culture moderates this relationship. A survey of 1,216 Korean public employees and seven focus group interviews show that trust in management strongly predicts PSM. Performance-driven culture is positively and significantly associated with norm-based PSM and affective PSM, and ethics-driven culture predicts rational PSM. The moderating effects of organizational culture differ by PSM dimension.

中文翻译:

信任和文化对公共服务动机的发展至关重要吗?韩国公共部门雇员提供的证据

由于新的公共管理浪潮以及诸如腐败之类的社会问题,道德价值观和绩效在韩国公共部门变得越来越重要。这项研究探讨了组织文化类型的影响,例如绩效驱动文化和道德驱动文化如何成为韩国中央政府机构,公共企业和行政管理机构中公共服务动机(PSM)的前身。此外,它研究了对高层管理人员的信任如何影响PSM,以及组织文化如何调节这种关系。对1,216名韩国公共雇员的调查和七次焦点小组访谈显示,对管理层的信任感强烈预测了PSM。绩效驱动的文化与基于规范的PSM和情感性PSM呈显着正相关,而道德驱动的文化则预测理性的PSM。
更新日期:2019-08-22
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