Personnel management plays a critical role in the success of public organizations. Our literature review shows that there is a lack of systematic guidance on how to improve Public Personnel Management Process (PPMP) quality. Software Process Improvement and Capability Determination (SPICE) is a process assessment framework that is successfully used by software organizations during the past two decades. The framework can also be used as a baseline to generate process capability models for different specific domains/sectors. We have utilized this approach for the government domain and we developed the process definition of PPMP. To observe the benefits and usability of the model, we have performed a multiple case study, including the assessments of three organizations’ PPMP capability levels and the development of action plans for PPMP improvement. The findings show that the proposed approach is applicable for identifying the PPMP capability levels and is capable of providing a roadmap for moving to the next level.

中文翻译：

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公职人员管理流程能力评估

人事管理在公共组织的成功中起着至关重要的作用。我们的文献综述表明，在如何提高公共人员管理流程（PPMP）质量方面缺乏系统的指导。软件过程改进和能力确定（SPICE）是一个过程评估框架，在过去的二十年中，软件组织已成功使用了该过程评估框架。该框架还可以用作生成针对不同特定领域/部门的过程能力模型的基准。我们已将这种方法用于政府领域，并开发了PPMP的流程定义。为了观察该模型的好处和可用性，我们进行了多个案例研究，包括对三个组织的PPMP能力水平进行评估以及制定PPMP改进行动计划。