Summary How does the structure of government-funded service networks affect the process of service innovation? We have conducted a comparative analysis of the structure and processes of collaborative innovation of 2 government-funded community-based elderly service networks in Shanghai. We have found that in consistent with the literature, a network that has a network administrative organization structure is better able to manage the process of service innovation in a way that balances the need to achieve government policy goals on the one hand and the imperative to facilitate bottom-up citizen participation on the other. Surprisingly, contrary to what prior studies have suggested, we have found that a network in which a lead organization plays a dominant role, despite its more centralized process of service innovation, is often able to deliver a variety of high-quality and low-cost services addressing citizens' needs. With the leadership provided by the network lead organization and its close affiliation with the street-office government, the network has been able to solicit government support. Such a hierarchical yet responsive state-society relation has emerged as a result of the coalescence of a corporatist state legacy and an increasing pressure for local governments to seek citizens' support in service delivery.

中文翻译：

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网络结构与协同创新过程——上海两大养老服务网络对比分析

总结 政府资助的服务网络结构如何影响服务创新过程？我们对上海市2个政府资助的社区养老服务网络的协同创新结构和流程进行了对比分析。我们发现，与文献一致，具有网络行政组织结构的网络能够更好地管理服务创新过程，一方面平衡实现政府政策目标的需要，另一方面促进便利化的必要性。另一方面是自下而上的公民参与。令人惊讶的是，与之前的研究表明的相反，我们发现领导组织在其中发挥主导作用的网络，尽管其服务创新过程更加集中，通常能够提供满足公民需求的各种高质量和低成本的服务。在网络牵头组织的领导下，加上与街道政府的密切联系，网络得以争取到政府的支持。这种等级森严但反应迅速的国家-社会关系是社团主义国家遗产的结合和地方政府在服务提供中寻求公民支持的压力越来越大的结果。