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Is Emotional Engagement Possible in Emotionally Demanding Jobs?
Journal of Personnel Psychology ( IF 2.2 ) Pub Date : 2018-01-01 , DOI: 10.1027/1866-5888/a000194
Long W. Lam 1 , Angela J. Xu 2 , Raymond Loi 1
Affiliation  

Guided by work engagement theory and self-control theory, this study hypothesizes that among high leader-member exchange (LMX) employees, emotional job demands are positively related to emotional engagement and negatively related to subsequent intention to quit, whereas among low-LMX employees, emotional job demands are negatively related to emotional engagement and positively related to subsequent intention to quit. Using data collected from 182 resort and casino staff at two waves, we revealed that through emotional engagement, emotional job demands have a positive indirect effect on intention to quit for low-LMX employees but a negative indirect effect for high-LMX employees. The findings carry important implications for resource-based interventions aimed at increasing emotional engagement and decreasing intention to quit among employees confronting emotional job demands.

中文翻译:

在对工作有高要求的工作中是否可以进行情感投入?

在工作投入理论和自我控制理论的指导下,本研究假设,在高级领导成员交流(LMX)员工中,情感工作需求与情感投入成正相关,与随后的离职意图负相关,而在低LMX员工中,情感工作需求与情感投入负相关,与随后的辞职意愿正相关。使用从两波浪中从182名度假村和赌场工作人员收集的数据,我们发现,通过情感投入,情感工作需求对低LMX员工的离职意愿产生积极的间接影响,而对高LMX员工的消极间接影响。
更新日期:2018-01-01
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