This study investigates whether two specific strategies of emotional labor (surface and deep acting) shown during client interactions are associated with work-related intrusions on thoughts outside of work. N = 157 bank employees provided reports of emotional labor and of work-related rumination at home on five consecutive workdays. Converging with expectations, we found that on days when surface acting was used, participants reported higher rumination. In contrast, deep acting had no significant association with work-related ruminations at home.

中文翻译：

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工作接管时

这项研究调查了在客户互动过程中显示出的两种具体的情绪劳动策略（表面行为和深度行为）是否与工作相关的对工作以外思想的干预有关。N = 157名银行雇员在连续五个工作日提供了关于情绪劳动和与工作相关的反思的报告。与预期一致，我们发现在使用曲面效果的日子，参与者报告了更高的反刍力。相比之下，深度表演与家庭中与工作相关的思考没有显着关联。