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Working with the stress of errors: Error management strategies as coping.
International Journal of Stress Management ( IF 2.1 ) Pub Date : 2017-02-01 , DOI: 10.1037/str0000022
Brandon S. King , Terry A. Beehr

Workplace error management research has focused on performance, especially in training settings. The connection of error management strategies to employees’ well-being has not been examined despite the fact that errors can include making mistakes that are threatening to one’s sense of self-worth. The present study connects the number of errors committed to employees’ psychological strain through interpretations of errors, or error management. The transactional theory of stress provides a framework for the study. Sampling from various organizations and Mechanical Turk, 356 cases were analyzed. Positive error management (PEM) did not appear to reduce strains, but negative error management (NEM) increased them. NEM mediated the relationship between errors and error strain, and error strain mediated the relationship between NEM and emotional exhaustion. Future research on error management could focus on individual and organizational differences that may affect employees’ interpretations and management of errors, and on the examination of errors and error management strategies cross-culturally.

中文翻译:

处理错误压力:作为应对的错误管理策略。

工作场所错误管理研究侧重于绩效,尤其是在培训环境中。尽管错误可能包括犯下威胁个人自我价值感的错误,但错误管理策略与员工福祉的联系尚未得到研究。本研究通过对错误的解释或错误管理,将导致员工心理紧张的错误数量联系起来。压力的交易理论为研究提供了一个框架。从各种组织和机械土耳其人中抽样,分析了 356 个案例。正错误管理 (PEM) 似乎并没有减少压力,但负错误管理 (NEM) 增加了它们。NEM 介导了误差和误差应变之间的关系,错误应变介导了 NEM 与情绪耗竭之间的关系。未来关于错误管理的研究可以集中在可能影响员工对错误的解释和管理的个人和组织差异上,以及跨文化检查错误和错误管理策略。
更新日期:2017-02-01
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