In this paper, public services are analyzed for implementations of Industry 4.0 tools to satisfy citizen expectations. To be able to prioritize public services for digitalization, fuzzy Z-AHP and fuzzy Z-WASPAS are used in the analysis. The decision criteria are determined as reduced cost, fast response, ease of accessibility, reduced service times, increase in the available information and increased quality. After obtaining criteria weights using fuzzy Z-AHP, health care services, waste disposal department, public transportation, information services, social care services, and citizen complaints resolution centers are compared using fuzzy Z-WASPAS that is proposed for the first time in this paper. Results show that health care services have dominant importance for the digitalization among public services.

在本文中，分析了公共服务中工业4.0工具的实现，以满足公民的期望。为了能够优先处理公共服务以进行数字化，在分析中使用了模糊Z-AHP和模糊Z-WASPAS。决定标准的确定是降低成本，快速响应，易于访问，减少服务时间，增加可用信息并提高质量。在使用模糊Z-AHP获得标准权重之后，将使用本文首次提出的模糊Z-WASPAS对医疗保健服务，废物处理部门，公共交通，信息服务，社会护理服务和市民投诉解决中心进行比较。 。结果表明，医疗保健服务对于公共服务数字化至关重要。