The integration of heterogeneous communication services and devices has led to paradigm shift towards unified communications, which promise to improve productivity and lifestyle by creating the digitally connected life and work environment. The increasing use of various devices for accessing web-based rather than native unified communication is expected to initiate the rise of interest among various parties included in the service delivery chain in comprehension of the influence of different perceptual dimensions on user’s quality of experience. This paper presents a multidimensional analysis of quality of experience for web-based unified communication. The contribution of the paper is twofold. First, the multidimensional model, which quantifies the mutual relations between quality of experience and numerous perceivable dimensions of the experience that determine its quality is proposed. Second, the importance of distinct dimensions in terms of overall user perceived quality of experience for web-based unified communication is identified.

中文翻译：

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具有感知维度的基于 Web 的统一通信的体验质量建模

异构通信服务和设备的集成导致了向统一通信的范式转变，这有望通过创建数字连接的生活和工作环境来提高生产力和生活方式。越来越多地使用各种设备来访问基于网络的而非原生的统一通信，预计将引发服务交付链中各方对不同感知维度对用户体验质量影响的理解的兴趣上升。本文对基于 Web 的统一通信的体验质量进行了多维分析。这篇论文的贡献是双重的。一、多维模型，它量化了体验质量与决定其质量的众多可感知体验维度之间的相互关系。其次，确定了不同维度在基于 Web 的统一通信的整体用户感知体验质量方面的重要性。