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Survey on psychotherapy chatbots
Concurrency and Computation: Practice and Experience ( IF 1.5 ) Pub Date : 2020-12-28 , DOI: 10.1002/cpe.6170
Bei Xu 1 , Ziyuan Zhuang 1
Affiliation  

This survey aims to investigate, analyze, and compare the state-of-the-art chatbots' feasibility and defects for psychotherapy. The survey points out a series of tasks necessary for future psychotherapy chatbots. We searched about 1200 related literature in public databases and selected five typical and state-of-the-art psychotherapy chatbots. Most of the state-of-the-art psychotherapy chatbots use retrieval-based methods to generate dialogs. Some psychotherapy chatbots incorporate psychological theories, such as cognitive behavior therapy, to solve unique psychological problems. The assessments show that chatbots can preliminarily recognize specific kinds of negative emotions and give relatively appropriate responses. The randomized controlled trials prove that psychotherapy chatbots are useful for some people with a mental health condition. Compared with real psychologists, psychotherapy chatbots have some advantages, such as accessibility without the limitation on time or location. However, some critical technical obstacles limit the usage of psychotherapy chatbots. The limitations require a series of necessary tasks for more effective and safer psychotherapy chatbots, such as collecting standard, valid, real, and rich corpora. In conclusion, current psychotherapy chatbots can hardly replace human psychologists in the short term, but they can improve human psychologists' effectiveness and efficiency as an auxiliary tool.

中文翻译:

心理治疗聊天机器人调查

本调查旨在调查、分析和比较最先进的聊天机器人在心理治疗方面的可行性和缺陷。该调查指出了未来心理治疗聊天机器人所需的一系列任务。我们在公共数据库中搜索了大约 1200 篇相关文献,并选择了五个典型和最先进的心理治疗聊天机器人。大多数最先进的心理治疗聊天机器人都使用基于检索的方法来生成对话。一些心理治疗聊天机器人结合了心理理论,例如认知行为疗法,以解决独特的心理问题。评估表明,聊天机器人可以初步识别特定种类的负面情绪,并给出相对适当的回应。随机对照试验证明,心理治疗聊天机器人对一些有心理健康问题的人很有用。与真正的心理学家相比,心理治疗聊天机器人具有一些优势,例如可访问性不受时间或地点的限制。然而,一些关键的技术障碍限制了心理治疗聊天机器人的使用。这些限制需要一系列必要的任务来实现更有效和更安全的心理治疗聊天机器人,例如收集标准、有效、真实和丰富的语料库。综上所述,目前的心理治疗聊天机器人在短期内很难替代人类心理学家,但作为辅助工具可以提高人类心理学家的有效性和效率。这些限制需要一系列必要的任务来实现更有效和更安全的心理治疗聊天机器人,例如收集标准、有效、真实和丰富的语料库。综上所述,目前的心理治疗聊天机器人在短期内很难替代人类心理学家,但作为辅助工具可以提高人类心理学家的有效性和效率。这些限制需要一系列必要的任务来实现更有效和更安全的心理治疗聊天机器人,例如收集标准、有效、真实和丰富的语料库。综上所述,目前的心理治疗聊天机器人在短期内很难替代人类心理学家,但作为辅助工具可以提高人类心理学家的有效性和效率。
更新日期:2020-12-28
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