Purpose: This study aims at providing empirical evidence on the extent to which organisational commitment mediates and strengthens the relationship between human resource management practices and organisational citizenship behaviour amongst administrative staff working in Jordanian universities. Design/methodology/approach: Data were gathered using a questionnaire. The population of the study consisted of administrative staff working at 29 universities. A total of 350 employees participated in the study. Data analysis involved the computation of descriptive statistics, as well as structural equation modelling, factor analysis, regression and correlation analysis. Finding/results: The results of the study indicated that the human resource management practices, organisational commitment, and organisational citizenship behaviour were statistically significant. Moreover, it was found that human resource management practices through organisational commitment impact organisational citizenship behaviour. Practical implication: The literature supports that organisational citizenship behaviour promotes the effective functioning of any organisation as well as contributing to the overall success of the organisations. Therefore, there is a need to conduct studies that concentrate on how to improve organisational citizenship behaviour so that organisations can sustain performance. Originality/value: The conceptual model developed in this study provides relationships of human resource management practices through organisational commitment that can be used by the management of organisations as a guide to positively influence the organisational citizenship behaviour of the employees in their organisations.

中文翻译：

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人力资源管理实践与组织公民行为之间的关系

目的：本研究旨在提供经验证据，以证明在约旦大学工作的管理人员中，组织承诺在多大程度上介导并加强了人力资源管理实践与组织公民行为之间的关系。设计/方法/方法：使用问卷收集数据。研究人群包括在29所大学工作的行政人员。共有350名员工参加了这项研究。数据分析涉及描述性统计的计算，以及结构方程建模，因子分析，回归和相关分析。结果/结果：研究结果表明，人力资源管理实践，组织承诺，和组织公民行为具有统计学意义。此外，还发现通过组织承诺进行的人力资源管理实践会影响组织的公民行为。实际意义：文献支持组织公民行为可促进任何组织的有效运作，并有助于组织的整体成功。因此，有必要进行专注于如何改善组织公民行为的研究，以便组织可以维持绩效。创意/价值：