Purpose: It is widely accepted that stakeholders play a role in the turnaround of an organisation. However, the exact role is unclear. This study set out to investigate the roles of stakeholders in the success of business rescue through the lens of stakeholder theory. Design/methodology/approach: The study research design is qualitative following an exploratory approach. The choice of technique for the study was semi-structured interviews. Findings/results: The findings indicate that key stakeholders go beyond affected parties as described by Chapter 6 of the Companies Act. Creditors are considered the most influential stakeholders due to their ability to vote on the business rescue plan, followed by post-commencement funders and employees, to ensure business continuity. Customers were given the same level of importance by the business rescue practitioners as other affected parties. Due to the dynamic nature of business rescue, business rescue practitioners prioritise resourceful stakeholders when managing the process. A simplified framework illustrating roles of stakeholders during business rescue is presented. Practical implications: Stakeholder management should be recognised as a valuable exercise that must be allocated time and resources. Business rescue practitioners should recognise stakeholder influences at different stages of the business rescue process.

中文翻译：

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利益相关者在业务救援中的作用

目的：利益相关者在组织的转变中发挥作用已被广泛接受。但是，确切的作用尚不清楚。这项研究旨在通过利益相关者理论的角度来研究利益相关者在业务救援成功中的作用。设计/方法/方法：研究性研究设计采用探索性方法。研究的技术选择是半结构化访谈。调查结果/结果：调查结果表明，主要利益相关者超出了《公司法》第6章所述的受影响方。债权人被认为是最具影响力的利益相关者，因为他们有能力对业务救援计划进行投票，其次是启动后的出资者和员工，以确保业务连续性。商业救援从业人员对客户的重视程度与其他受影响方相同。由于业务救援的动态性质，业务救援从业人员在管理流程时会优先考虑足智多谋的利益相关者。提出了一个简化的框架，说明了利益相关者在业务救援过程中的角色。实际意义：利益相关者管理应被视为一项宝贵的工作，必须分配时间和资源。业务救援从业人员应认识到利益相关者在业务救援过程的不同阶段的影响。提出了一个简化的框架，说明了利益相关者在业务救援过程中的角色。实际意义：利益相关者管理应被视为一项宝贵的工作，必须分配时间和资源。业务救援从业人员应认识到利益相关者在业务救援过程的不同阶段的影响。提出了一个简化的框架，说明了利益相关者在业务救援过程中的角色。实际意义：利益相关者管理应被视为一项宝贵的工作，必须分配时间和资源。业务救援从业人员应认识到利益相关者在业务救援过程的不同阶段的影响。