Service recovery occurs when service exchange fails, often because resource integration has failed. In the co-recovery process, multiple actors (including the customer) interact to cocreate a favor...

中文翻译：

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探索客户的服务共恢复经验

服务交换失败时发生服务恢复，通常是因为资源集成失败了。在共同恢复过程中，多个参与者（包括客户）进行交互以共同创造利益。