Author(s): Rafaely, Daniella; Whitehead, Kevin A | Abstract: This report uses audio recorded telephone calls and textual data from an emergency medical services call center to examine the interactional practices through which speakers produce what we call “extraordinary emergencies”, treating the events concerned as requiring moral, as well as medical, attention. Since one of the overarching institutional aims of emergency call centers is to facilitate the efficient provision of medical services, call-takers typically treat reported emergencies as routine events. However, in some instances speakers produce practices that do not contribute toward the institutional agenda of providing medical assistance, thereby treating them as extraordinary cases. These practices occurred recurrently in calls involving reports of emergencies relating to child sexuality, including sexual assaults against children and obstetric emergencies where the mother was particularly young. We discuss the implications of these findings for the situated reproduction of particular moral norms, especially with respect to the category of the child in society.

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突发事件

作者：Rafaely、Daniella；怀特黑德，凯文 A | 摘要：本报告使用来自紧急医疗服务呼叫中心的录音电话和文本数据来检查说话者产生我们所谓的“非常紧急情况”的交互实践，将相关事件视为需要道德、医疗、关注. 由于紧急呼叫中心的首要机构目标之一是促进医疗服务的有效提供，因此呼叫接收者通常将报告的紧急情况视为常规事件。然而，在某些情况下，演讲者提出的做法对提供医疗援助的机构议程没有贡献，从而将其视为特殊情况。这些做法在涉及儿童性行为紧急情况报告的电话中反复出现，包括对儿童的性侵犯和母亲特别年轻的产科紧急情况。我们讨论了这些发现对特定道德规范的情境再生产的影响，特别是关于社会中儿童的类别。