Competing at major sport events represents a significant experience for elite athletes. Research has determined that event services can affect athlete satisfaction, yet little is known about any influence on athlete performances. This study adapted the lens of transformative service research to examine, through survey research, the athletes’ perceptions of the impact that the service environment of the Commonwealth Games 2018 on the Gold Coast in Australia had on their satisfaction and subsequent performance. The results from 430 athlete surveys showed the significant relationships between service environment factors and athlete satisfaction and the indirect effects of the service environment on performance, through satisfaction. Thus, satisfaction acts as a mediator between the service environment and athlete performance. The effects of the service environment on athlete satisfaction and performance highlight the areas for future development across the athletes’ experience, from accommodations to social activities, that managers and event planners can enhance.

中文翻译：

---

2018年英联邦运动会服务环境对运动员满意度和绩效的影响：一种变革性的服务研究方法

在大型体育赛事中的比赛对于精英运动员而言是一次重要的体验。研究已经确定，赛事服务会影响运动员的满意度，但对运动员成绩的影响知之甚少。这项研究采用了变革性服务研究的视角，通过调查研究来检验运动员对于2018年英联邦运动会在澳大利亚黄金海岸的服务环境对其满意度和随后表现的影响的看法。430个运动员调查的结果表明，服务环境因素与运动员满意度之间存在显着的关系，并且服务环境通过满意度对表现产生间接影响。因此，满意度是服务环境和运动员表现之间的中介。