Purpose: This research employs a transformative service lens to examine the role of the supply chain ecosystem in ensuring the health and safety of employees and customers as a well-being outcome during the coronavirus disease of 2019 (COVID-19) pandemic. Design/methodology/approach: This is a conceptual paper examining the response of the supply chain to the current food crisis caused by the pandemic. Findings: Based on the service-dominant logic (SDL) paradigm, the COVID-19 examination of the supply chain ecosystem provides a foundation for further research employing a transformative lens. Research limitations/implications: The COVID-19 situation is primarily explored from a Western, educated, industrialised, rich and democratic (WEIRD) societies’ context. Future research should explore the applicability of the transformative service lens to other societies. Practical implications: The conceptual discussion and research agenda provide direction for researchers, practitioners and policymakers towards a transformative supply chain ecosystem. Originality/value: This research includes the well-being of employees and customers in the service supply chain outcome measures, draws supply chain management into the TSR domain, while also solidifies a service ecosystem perspective of supply chain management.

中文翻译：

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对COVID-19的变革性供应链响应

目的：本研究采用变革性服务视角来研究供应链生态系统在确保员工和客户的健康和安全方面的作用，作为2019年冠状病毒病（COVID-19）大流行期间的福祉结果。设计/方法/方法：这是一份概念文件，研究了供应链对当前由大流行引起的粮食危机的反应。研究结果：基于服务主导逻辑（SDL）范式，对供应链生态系统的COVID-19检验为采用转换透镜的进一步研究奠定了基础。研究的局限性/意义：COVID-19的情况主要是从西方，受过教育，工业化，富裕和民主（WEIRD）的社会环境中进行探索的。未来的研究应探索变革性服务视角在其他社会的适用性。实际意义：概念性讨论和研究议程为研究人员，从业人员和政策制定者提供了朝着变革的供应链生态系统发展的方向。原创性/价值：这项研究包括员工和客户在服务供应链成果度量中的幸福感，将供应链管理纳入TSR领域，同时也巩固了供应链管理的服务生态系统观点。