Purpose:Elevating the human experience (HX) through research collaborations is the purpose of this article. ServCollab facilitates and supports service research collaborations that seek to reduce human suffering and improve human wellbeing.Design/methodology/approach:To catalyze this initiative, we introduce ServCollab’s three human rights goals (serve, enable, and transform), standards of justice for serving humanity (distributive, procedural, and interactional justice), and research approaches for serving humanity (service design and community action research).Research implications:ServCollab seeks to advance the service research field via large-scale service research projects that pursue theory-building, research, and action. Service inclusion is the first focus of ServCollab and is illustrated through two projects (transformative refugee services and virtual assistants in social care). This paper seeks to encourage collaboration in more large-scale service research projects that elevate the Human Experience (HX).Practical implications:ServCollab seeks to raise the aspirations of service researchers, expand the skills of service research teams, and build mutually collaborative service research approaches that transform human lives.Originality/value:ServCollab is a unique organization within the burgeoning service research community. By collaborating with service researchers, with service research centers, with universities, with nonprofit agencies, and with foundations, ServCollab will build research capacity to address large-scale human service system problems. ServCollab takes a broad perspective for serving humanity by focusing on the human experience (HX). Current business research focuses on the interactive roles of customer experience and employee experience. From the perspective of HX, such role labels are insufficient concepts for the full spectrum of human life.

中文翻译：

---

通过服务研究合作提升人为体验（HX）：引入ServCollab

目的：通过研究合作来提升人类经验（HX）是本文的目的。ServCollab促进并支持旨在减少人类痛苦并改善人类福祉的服务研究合作。设计/方法/方法：为促进这一倡议，我们介绍了ServCollab的三个人权目标（服务，促成和转化），服务的司法标准人性（分配性，程序性和互动性正义）以及为人类服务的研究方法（服务设计和社区行动研究）。研究意义：ServCollab致力于通过追求理论构建的大规模服务研究项目来推进服务研究领域，研究和行动。服务纳入是ServCollab的首要重点，并通过两个项目（转型的难民服务和社会护理虚拟助手）进行说明。本文旨在鼓励在提升人类体验（HX）的更大规模的服务研究项目中进行合作。实际意义：ServCollab旨在提高服务研究人员的抱负，扩大服务研究团队的技能，并建立相互协作的服务研究改变人类生活的方法。原创性/价值：ServCollab是新兴的服务研究社区中的一家独特组织。通过与服务研究人员，服务研究中心，大学，非营利性机构以及基金会合作，ServCollab将建立研究能力以解决大规模的人类服务系统问题。ServCollab专注于人类体验（HX），为服务人类提供了广阔的视野。当前的业务研究侧重于客户体验和员工体验的交互作用。从HX的角度来看，这样的角色标签对于整个人类生活来说都不足够。