How much do a manager’s interpersonal skills with subordinates, which we call people management skills, affect employee outcomes? Are managers rewarded for having such skills? Using personnel data from a large high-tech firm, we show that survey-measured people management skills have a strong negative relation to employee turnover. A causal interpretation is reinforced by several research designs, including those exploiting new workers joining the firm and workers switching managers. However, people management skills do not consistently improve most observed nonattrition outcomes. Better people managers themselves receive higher subjective performance ratings, higher promotion rates, and larger salary increases.

中文翻译：

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人员管理技能、员工流失和经理奖励：实证分析

经理与下属的人际交往技巧（我们称之为人员管理技巧）在多大程度上影响员工的成果？管理者是否因拥有这些技能而获得奖励？使用来自一家大型高科技公司的人事数据，我们表明，调查衡量的人员管理技能与员工流失率呈负相关。一些研究设计加强了因果解释，包括剥削新员工加入公司和员工更换经理的研究。然而，人员管理技能并不能始终如一地改善大多数观察到的非流失结果。优秀的人事经理本身会获得更高的主观绩效评级、更高的晋升率和更大的加薪。