Knowledge management (KM) has now become a key focus for many modern organisations in today’s knowledge-based economy era. KM helps organisations leverage knowledge, an important asset that is necessary to maintain a competitive advantage. Wiki is an emerging information technology (IT) that has become promising collaborative system for knowledge management. Wikis are, essentially, web-based hypertext applications which entail and enable a collaborative authoring, information flow, and communication in a bidirectional way. The literature shows that Wikis implementation is challenging, and most of the critical challenges are faced by individual users. Therefore, this research investigates the benefits, as well as the challenges of using Wikis for KM from a user’s perspective. A qualitative approach was used in a multi-method investigation, combining observations and one-to-one interviews. The study found that despite its considerable benefits introducing a Wiki for KM comes with challenges. These challenges are classified into technical, individual, and work context issues. KEyWORdS Benefits, Challenges, Implementation, Knowledge Management, Wiki

中文翻译：

---

用户使用Wiki管理知识的观点

知识管理（KM）现在已成为当今知识经济时代许多现代组织的重点。KM帮助组织利用知识，知识是维持竞争优势所必需的重要资产。Wiki是一种新兴的信息技术（IT），已成为有前途的知识管理协作系统。Wiki本质上是基于Web的超文本应用程序，它需要并允许双向协作创作，信息流和通信。文献表明，Wiki的实施具有挑战性，大多数关键挑战是个人用户面临的。因此，本研究从用户的角度调查了将Wiki用于KM的好处以及面临的挑战。定性方法用于多方法调查，结合观察和一对一访谈。这项研究发现，尽管为KM引入Wiki带来了巨大的好处，但仍然带来了挑战。这些挑战分为技术，个人和工作环境问题。KEyWORdS的好处，挑战，实施，知识管理，Wiki