The knowledge embedded in organizational processes has been difficult to codify and make available to other members who need access to this knowledge either because they perform complementary processes or may need to take over the processes in question. Previous approaches to the codification of such knowledge have recognized the difficulties of capturing the context within which the knowledge is utilized. In this design-science based work, the authors propose a work process knowledge template WPKT which follows a systems' approach to capturing work processes that balances complexity of the template with capturing relevant context. The template was pilot tested during development, and empirically evaluated for usability, ease of use and learnability in multiple real world settings.

中文翻译：

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WPKT

组织过程中嵌入的知识很难进行整理，难以提供给其他需要访问此知识的成员，因为他们执行补充过程，或者可能需要接管相关过程。以前，对此类知识进行整理的方法已经认识到难以捕获利用知识的环境。在这项基于设计科学的工作中，作者提出了一个工作过程知识模板WPKT，该模板遵循系统捕获工作过程的方法，该方法在模板的复杂性与捕获相关上下文之间取得了平衡。该模板在开发过程中进行了先导测试，并在多个实际环境中对可用性，易用性和可学习性进行了经验评估。